This error can be found in Windows 10, Xbox, Android, iOS Skype, and it occurs even with Echo/Sound Test. This problem has also been isolated to just Skype Home users, while Skype for Business remains free of the error. Another strange aspect is that the error itself doesn’t quite make sense. Instead of saying “Call failed” or any other similar connection failure message, this ‘The content of this message is unsupported’ message is displayed; which means that the problem is hardware related or that a call is made/answered to/from unsupported device.
What causes the Skype content to be unsupported?
Method 1: Download the Classic Version of Skype
Since a majority of Skype users confirm that they hadn’t before faced this error in the older version of Skype, we can safely assume that the old or classic version of Skype is functioning well. Hence, if you had no issues with the older version, the fastest and most guaranteed method is to revert back to the classic version of Skype. This method will take you through the steps to doing exactly that. First, we’ll uninstall our current version of Skype: OR Now that we’re done with that, we can begin downloading the classic version:
Method 2: Re-installing and Rebooting
Another popular quick fix to this error a simple re-installation method. Uninstalling the app, letting Windows reboot itself and re-installing Skype, may in fact be resolving the connection problems between the new Skype (Windows 10) and Skype installed on some non-Windows devices.
Method 3: Update Windows 10
There have been reports that a Windows 10 update is now available that fixed the bug in the functionality of the built in version of Skype. Hence, an easy solution to the ‘content of this message is unsupported’ Skype error is simply to update your Windows 10 and check if the updates have resolved the error.
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